tourmaline ion therapy jewelry
Ki Flow healing tourmaline ion therapy jewelry
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Ordering Information

Payment Method

For online, phone, and fax orders, we accept Visa and MasterCard credit cards only. The billing name and address must match the credit card address for us to process the order. We accept money orders for orders submitted by mail.

Visa credit card   Mastercard credit card
Ordering
 

Ordering Online
In order for us to deliver your merchandise in the fastest way possible, we ask that you please be sure to fill out all required information accurately and completely. Once you have submitted your online order you will be notified that it has securely reached our office. Usually, the order will be processed and shipped within 2-3 business days.

Ordering By Telephone
To order by phone, please have your complete order ready, along with your credit card information. Customer service is available for phone orders at  (608) 443-6732.

Ordering By Mail
To order by mail, please write your order information clearly and legibly on a separate piece of paper, together with your shipping address, billing address (if different), telephone number, credit card number and expiration date, and signature. Money Order payments (US only) are accepted for orders submitted by mail; payment must be included with the order information for us to process the order.

Please mail orders to:
Magma Health, LLC
1725 Linnerud Drive #208
Sun Prairie, WI 53590

International Orders
For international orders, we only accept Visa and MasterCard credit cards. All charges are in US Dollars. Please also note that orders may be subject to duties according to the customs policies and regulations of the destination country. See below for information on international shipping and handling fees.

Shipping

Domestic Shipping
To destinations in the United States and US territories, shipping and handling chargers for USPS First Class Mail are $4.99 for orders below $100, $6.99 for orders over $100. USPS Priority Mail shipping and handling charges are $7.99 for all orders. UPS Ground is also available: shipping and handling charges for UPS delivery are $15.99 for orders under $100 and $17.99 for orders of $100 or more.

International Shipping
To Canada, shipping and handling chargers for USPS First Class Mail are US$12.99 for orders below $100, US$16.99 for orders between $100 and $200, and US$19.99 for orders over $200. USPS Priority Mail shipping and handling charges to Canada are US$29.99.

To other international destinations, USPS First Class International Mail shipping and handling charges are US$16.99 for orders below $100, US$21.99 for orders between $100 and $200, and US$24.99 for orders over $200. USPS Priority Mail International shipping and handling charges are US$39.99.

Please note that Magma Health, LLC does not guarantee delivery of international packages sent by either first class or priority mail.

Note: The above international shipping and handling rates apply to most but not all countries. We will inform you by email if additional charges are required.

Return Policy

All items must be returned unopened and in their original condition with a copy of the original invoice within 30 days of delivery to be eligible for a refund (less shipping and handling fees). Please return the item(s) with delivery confirmation (USPS) or choose a carrier (such as UPS or FedEx) that uses tracking numbers in order to verify delivery of shipment, as Magma Health, LLC is not responsible for return items lost during shipment. The product must be postmarked within 30 days of the product's arrival date to be eligible for a refund. Return postage is to be paid by the customer. All returns are subject to a 20% restocking fee. There are no returns on any discounted products.

Send return item(s) to:
Magma Health, LLC
1725 Linnerud Drive #208
Sun Prairie, WI 53590
USA

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